Okay, I admit it. I committed a sin. I just told off a customer.
One of our customers has called ELEVEN times today looking for my husband. I finally answered this last time, because I was sick of the phone ringing. I wasn't extremely rude. I just told the customer that if J was home he would have answered the phone! The customer hung up on me. LOUDLY.
Guess what? This customer doesn't have the money to pay the repair bill, but he still wants his computer TODAY. NOW. What does he do with his computer? Play games.